Shipping & Returns

SHIPPING & RETURNS POLICY

SHIPPING INFORMATION

We currently deliver to addresses within the United Kingdom only.

STANDARD SHIPPING

Estimated delivery: 3–6 days.
In some circumstances, delivery may take up to 9 days.
Cost: Free for all UK orders.

EXPRESS SHIPPING

Estimated delivery: 2–4 days.
Cost: £2.25 for orders under £22.51 and £3.75 for orders of £22.51 or more.

DELIVERY TIMES

Delivery times are estimates and are not guaranteed. Delays may occur due to the delivery carrier, weather conditions, or other circumstances beyond our control.

We work with supplier partners who ship products directly to our customers. If your order contains multiple items, they may arrive in separate parcels.

TRACKING YOUR ORDER

If tracking information is available for your order, we will provide it when possible. If you have questions about your delivery, please contact us at Tanley.shop@outlook.com and include your order number.

RETURNS AND REFUNDS

YOUR RIGHT TO CANCEL

If you are a consumer in the United Kingdom, you generally have 14 days from the day you receive your order to notify us that you wish to cancel your purchase, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

HOW TO REQUEST A RETURN

To request a return or cancel an order, please email Tanley.shop@outlook.com with your order number and details of your request.

Please contact us before sending any items back so that we can provide the appropriate return instructions.

RETURN SHIPPING COSTS

If you change your mind, you may be responsible for the cost of returning the goods, provided this was made clear to you before purchase.

If an item is faulty, damaged, incorrect, or not as described, please contact us so we can help resolve the issue in accordance with your statutory consumer rights.

REFUNDS

When you cancel an eligible online purchase, we will process your refund in accordance with applicable UK consumer law.

Where required by law, refunds include the cost of standard delivery. We may wait until the goods have been returned or you have provided evidence that they have been sent back, as permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible at Tanley.shop@outlook.com if your order arrives faulty, damaged, or incorrect. Include your order number and photographs where relevant.

Contacting us promptly helps us resolve the issue, but it does not limit your statutory consumer rights.

CONTACT US

For questions about shipping, returns, or refunds, please contact:

Email: Tanley.shop@outlook.com

Please include your order number in your message.

Nothing in this policy affects your statutory consumer rights under applicable UK law.